Shipping policy

Shipping Policy

Last updated: November 14, 2025

This website is operated by Intisense Wellness.

At Lovista, we ensure your order is packed with care and shipped discreetly, securely, and on time. Please read the details below to understand how we process, ship, and deliver your products.

Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).
During high-volume periods, processing may take an additional 1 business day.
You will receive an email/SMS notification as soon as your order is shipped.

Shipping & Delivery Time

We partner with trusted delivery providers across India.

Estimated delivery timeline:

Metro Cities: 2–4 business days
Tier 1 & Tier 2 Cities: 3–6 business days
Remote / Rural Areas: 5–8 business days

Delivery times may vary due to:

Weather conditions
Courier delays
Festival seasons
Address/verification issues

Shipping Fees

Free shipping on all prepaid orders.
Cash-on-Delivery (COD) fee may apply, if enabled.
Shipping charges (if applicable) are displayed at checkout before payment.

Order Tracking

Once your order ships, you will receive a tracking link via email/SMS.

You may track your order anytime through:

The link provided in your confirmation message
Logging into your account on lovista.in

Discreet Packaging

All Lovista products are shipped in plain, unbranded packaging.

No product names or sensitive details appear on the package label.

Your privacy stays protected.

Delivery Attempts

If the courier is unable to deliver your order:

They may or may not re-attempt the delivery, depending upon the courier partner.
Re-shipping may require an additional delivery fee

Please keep your phone number active for courier calls.

Incorrect Address / Undeliverable Orders

Lovista is not responsible for delayed or undelivered orders caused by:

Incorrect or incomplete address
Wrong phone number
Customer unavailability

If the package is returned due to any of the above mentioned reasons, a re-shipping fee may apply.

International Shipping

We currently ship only within India.

Shipping Damages

Please inspect the package upon delivery.

If your item is damaged, leaking, or incorrect, report it within 48 hours with a clear unboxing video and photos at:

Email: care@lovista.in

We will arrange a replacement as per our Replacement Policy.

Contact Us

For any questions about shipping, we’re here to help.